Faculty and Staff Assistance Program (FASAP)

Life’s pressures and challenges can be difficult to handle alone. East Carolina University partners with ComPsych to provide Faculty and Staff Assistance Program (FASAP) benefits for faculty and staff employed by the university, as well as their immediate family members.

ComPsych has a proven track record of delivering high-quality, innovative services supported by best-in-class customer service. By partnering with ComPsych, ECU provides these counseling and resources to help you and your family when you need it the most.

How to contact

ECU faculty, staff, and their immediate family members can contact the FASAP 24 hours a day, 7 days a week, via Guidance Resources’ toll-free number at 833-743-8183 (or TTY at 800-697-0353), or online at GuidanceResources Online.  ECU FASAP Enrollment Flyer

*Note: Temporary employees, students (including graduate students), and individuals in visitor/no-pay status are not eligible to access ECU FASAP services unless they are family members of a qualified ECU faculty or staff member.

ECU FASAP Services

GuidanceResources Online
Knowledge at your fingertips.

GuidanceResources Online is your one stop for expert information on the issues that matter most to you (relationships, work, school, children, wellness, legal, financial, free time, and more).

• Timely articles, Help Sheets, tutorials, streaming videos, and self-assessments
• “Ask the Expert” personal responses to your questions
• Childcare, elder care, attorney, and financial planner searches

Access in your web browser, or download the apps for your mobile device:

• GuidanceNow® App in the Apple App Store
• GuidanceNow® App in the Google Play Store

How to register on the Guidance Resources website:

1. At the home page, click “Register”.
2. At the top of the next page, enter the Organization Web ID ECUFASAP and click register again.
3. Complete the remainder of the boxes with your desired username and password and other requested information, and then click “Submit”.
4. On subsequent visits, use the username and password you established on your first visit to access resources.

Confidential Counseling

Someone to talk to…

This service helps you address stress, relationship, and other personal issues you and your family may face. It is staffed by Guidance Consultants – highly trained master’s and doctoral level clinicians who will listen to your concerns and quickly refer you to in-person counseling for up to 3 sessions per issue per year related to challenges such as:

Legal Support and Resources

Expert info when you need it.

Talk to experienced attorneys by phone.  If you require representation, you’ll be referred to a qualified attorney in your area for a free 30-minute consultation with a 25% reduction in customary legal fees thereafter. Call about:

Financial Information and Services

Discover your best options.
Speak by phone with Certified Public Accountants and Certified Financial Planners on a wide range of financial issues, including:

Work-Life Balance

Delegate your “to do” list!
Specialists will do the research for you, providing qualified referrals and customized resources for: