Redesigning ECU's People Services and Strategies

POSO’s Strategic Redesign
FAQs

The new Department for People Operations, Success, and Opportunity (POSO) is established to support ECU in achieving its strategic initiative of fostering workforce success and cultivating a culture of care, belonging, and opportunity for all campus members. POSO is dedicated to improving ECU’s efforts to recruit, retain, develop, and support a thriving workforce. By enhancing the University’s structures, systems, and processes, POSO aims to improve clarity, reduce inefficiencies, and elevate employee and customer experiences. 

The University has selected a consulting partner, Huron Consulting Group, to support the POSO team and campus in reimagining and redesigning the people services and strategies at ECU. Over the next 18 months, POSO will embark on a transformative journey to position our new department at the forefront of fostering workforce success. Our goal is to promote a culture where every member of the ECU community feels valued and supported, ensuring a thriving and inclusive environment. 

Our 18-month journey will be carried out in three strategic phases: 

  1. Assessing the Current State: In this initial phase, the Huron team will engage with the POSO team and identified University constituents to gather critical insights. Understanding our current services and operations is essential to develop informed recommendations for future improvements. 
  2. Reimagining Services and Operations: Based on the insights gathered, we will work together to envision services and operational strategies that align with our mission of care, belonging, and opportunity. This phase is about conceptualizing a future that enhances every aspect of our people operations and experience. 
  3. Designing and Preparing for Redesigned Services and Operations: The third phase focuses on bringing our vision to life. This includes preparing and training our team for a culture of service excellence and care, ensuring that our redesigned processes are seamlessly integrated and effective. 

There will be opportunities for the POSO team and the broader ECU community to actively participate in this project. Your insights, experience, and partnership will be key to our collective success. Together, we can build a thriving community and an environment where everyone feels empowered to succeed. 

The establishment of POSO in May 2024 marked a significant milestone in ECU’s commitment to fostering an environment of equal opportunity, care, and belonging. With our dedicated team and our partnership with Huron Consulting Group, we are confident that POSO will lead the way in creating a vibrant and inclusive community at ECU. We will work to update the ECU community along the way and we look forward to all that we will build together.